LEGAL INFORMATION

Privacy Policy 

Our Commitment to Protecting Your Information 

Effective Date: 17 August 2026 
Last Updated: 17 August 2026 

At Rise & Shine Group of Companies (“Rise & Shine Group”, “RNS Group”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us. 

This Privacy Policy explains how we collect, use, process, store and protect personal information when you visit our website, submit an enquiry, request a quotation or consultation, provide project information, communicate with our team, apply for a position, or otherwise interact with Rise & Shine Group through our website and digital channels. 

Rise & Shine Group operates through relevant entities and offices across the United Arab Emirates, Qatar, Saudi Arabia, Oman, India and Canada. The specific Rise & Shine entity responsible for processing your information may depend on your country, enquiry, project or business relationship. 

By using this website, you acknowledge the practices described in this Privacy Policy. 

 Who We Are

Rise & Shine Group of Companies is an international specialist contracting group providing fire protection, insulation, industrial protection and engineering solutions across six countries. 

Our services include: 

• Passive fire protection  

• Firestop systems  

• Perimeter fire containment  

• Construction joint firestopping  

• Cementitious fireproofing  

• Thin-film intumescent coatings  

• Epoxy intumescent fireproofing  

• Fire-resistive board and blanket systems  

• Thermal insulation  

• Acoustic insulation  

• HVAC and industrial aluminium cladding  

• Removable insulation systems  

• GRP lining  

• Polyurea and protective coatings  

• Corrosion protection  

• Tank and concrete rehabilitation  

• Concrete coring and cutting  

• Expansion joint systems  

• Technical surveys and condition assessments  

• Firestop inspection and remediation  

• Maintenance and compliance support  

Website: 
https://riseandshinegroup.com/ 

Where applicable, a country-specific Rise & Shine entity may be responsible for processing information relating to a particular project, enquiry, contract or business relationship. 

 Information We Collect

We may collect personal and business information that you voluntarily provide when you interact with our website or communicate with us. 

Depending on the nature of your enquiry, this may include: 

Contact Information 

• Full name  

• Company name  

• Job title or designation  

• Business email address  

• Telephone or mobile number  

• Country  

• City  

• Business address  

Project and Business Information 

When you request a quotation, consultation or technical service, you may provide: 

• Project name  

• Project location  

• Required service  

• Project type  

• Approximate quantities  

• Tender deadline  

• Technical requirements  

• Project specifications  

• Drawings  

• Documents  

• Photographs  

• Other information relevant to your project or enquiry  

Communication Information 

We may retain information contained in communications you send to us, including: 

• Emails  

• Website enquiries  

• Consultation requests  

• Technical enquiries  

• RFQ submissions  

• Customer communications  

• Business correspondence  

Recruitment Information 

If you apply for a position through our website or provide information for employment purposes, we may collect information such as: 

• Name  

• Contact details  

• Resume/CV  

• Professional experience  

• Qualifications  

• Skills  

• Certifications  

• Employment history  

• Other information voluntarily provided as part of your application  

 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. 

This may include: 

• IP address  

• Browser type  

• Device type  

• Operating system  

• Approximate geographic location  

• Pages visited  

• Referring website  

• Date and time of visits  

• Website interactions  

• General website performance information  

This information helps us understand how visitors use our website, maintain website security, improve performance and provide a better user experience. 

 How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to: 

• Respond to enquiries and requests  

• Provide consultations  

• Prepare quotations and proposals  

• Respond to RFQs and tender enquiries  

• Understand project requirements  

• Provide technical and commercial support  

• Communicate regarding projects and services  

• Manage customer and business relationships  

• Coordinate enquiries with the relevant country or operating entity  

• Improve our website, services and communications  

• Analyse website usage and performance  

• Maintain website security  

• Prevent spam, fraud and misuse  

• Manage recruitment applications  

• Maintain business and project records  

• Comply with applicable legal, regulatory and contractual requirements  

• Protect our rights, property, systems and business interests  

We seek to limit the use of personal information to purposes that are relevant to the enquiry, project, business relationship or other legitimate purpose for which the information was collected. 

 Legal Basis for Processing

Depending on the applicable law and circumstances, we may process personal information where necessary to: 

• Respond to your enquiry or request  

• Provide a requested service  

• Prepare for or perform a contract  

• Fulfil legal or regulatory obligations  

• Protect our legitimate business interests  

• Maintain website and information security  

• Prevent fraud, spam or misuse  

• Protect our rights and property  

• Obtain or rely on your consent where consent is required  

Where processing is based on consent and applicable law provides for withdrawal of consent, you may withdraw your consent by contacting us. 

 Project and Technical Information

Our website may allow visitors to submit project-related information, including: 

• Drawings  

• Specifications  

• Photographs  

• Project documents  

• Quantities  

• Technical requirements  

• Tender information  

• Other supporting files  

Such information may be used to: 

• Understand project requirements  

• Assess technical requirements  

• Identify appropriate services or systems  

• Prepare quotations and proposals  

• Respond to tender enquiries  

• Coordinate with our technical teams  

• Provide project-related recommendations  

• Support commercial or contractual discussions  

Only information reasonably necessary for the relevant enquiry or business purpose should be submitted through the website. 

 Confidential Project Information

Please do not submit confidential, proprietary, commercially sensitive or restricted information through this website unless you are authorized to provide it and understand that it may be reviewed for the purpose of responding to your enquiry. 

Where project drawings, specifications, photographs or other technical documents are submitted, they may be reviewed by authorized Rise & Shine Group personnel and relevant service providers for the purpose of evaluating and responding to the enquiry. 

If your project requires a formal confidentiality or non-disclosure agreement, please contact the relevant Rise & Shine Group representative before submitting sensitive information. 

 Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance and user experience. 

Cookies may be used for purposes including: 

• Essential website functionality  

• Website security  

• User preferences  

• Website analytics  

• Performance monitoring  

• Understanding website usage  

• Improving website content and navigation  

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies. 

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality. 

 Website Analytics

We may use website analytics technologies, such as Google Analytics, to understand how visitors interact with our website. 

Analytics information may include: 

• Pages viewed  

• Traffic sources  

• Device and browser information  

• Approximate geographic information  

• Website interactions  

• General engagement information  

• Website performance information  

We use analytics information to understand website performance, improve user experience, evaluate marketing effectiveness and identify opportunities to improve our website and services. 

Where required by applicable law, appropriate consent will be obtained for analytics technologies. 

 How We Share Personal Information

We do not sell your personal information. 

We may share personal information where reasonably necessary with: 

• Relevant Rise & Shine Group entities  

• Authorized employees and technical personnel  

• Country or regional teams  

• Authorized service providers  

• Website hosting providers  

• IT and cybersecurity providers  

• Analytics providers  

• Email and communication service providers  

• CRM or lead-management systems  

• Professional advisers  

• Legal or regulatory authorities where required  

• Other parties where necessary to provide a requested service or fulfil a contractual or legal obligation  

Where third parties process information on our behalf, we expect them to handle the information appropriately and use it only for authorized purposes. 

 Third-Party Service Providers

We may use trusted third-party service providers to support our business and website operations, including: 

• Website hosting  

• Website security  

• Email communication  

• Contact-form processing  

• File processing or storage  

• Analytics  

• CRM and lead management  

• Technical support  

• Website performance monitoring  

These providers may process personal information on our behalf where necessary to provide their services. 

We seek to ensure that appropriate safeguards are applied to personal information processed by such providers. 

 International Data Transfers

Because Rise & Shine Group operates across the United Arab Emirates, Qatar, Saudi Arabia, Oman, India and Canada, personal information may be accessed or processed in a country other than the country in which it was originally collected. 

Where personal information is transferred across borders, we will take reasonable steps to ensure that the information is handled securely and in accordance with applicable privacy and data-protection requirements. 

The applicable requirements may vary depending on the country, Rise & Shine entity, nature of the information and purpose of processing. 

 How We Protect Your Information

We take reasonable administrative, technical and organizational measures designed to protect personal information against: 

• Unauthorized access  

• Unauthorized disclosure  

• Loss  

• Misuse  

• Alteration  

• Destruction  

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. 

We therefore recommend that you avoid submitting highly sensitive personal or confidential information through ordinary website forms or email unless specifically requested through an appropriate secure process. 

 How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including: 

• Responding to enquiries  

• Managing business relationships  

• Preparing quotations and proposals  

• Managing projects  

• Performing contractual obligations  

• Maintaining business records  

• Meeting legal or regulatory requirements  

• Resolving disputes  

• Protecting our legitimate business interests  

Retention periods may vary depending on the type of information, the nature of the business relationship and applicable legal requirements. 

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements and our internal procedures. 

 Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. 

These may include the right to: 

• Request access to personal information we hold about you  

• Request correction of inaccurate or incomplete information  

• Request deletion of personal information where legally permitted  

• Request restriction of certain processing  

• Object to certain uses of your information  

• Withdraw consent where processing is based on consent  

• Request information about how your personal information is processed  

• Raise a privacy concern or complaint  

The availability and scope of these rights may vary depending on applicable law. 

For example, privacy frameworks in jurisdictions such as Saudi Arabia and Canada include requirements concerning access, accountability, safeguards, consent and the handling of personal information.  

 Privacy Requests

If you would like to request access to, correction or deletion of your personal information, withdraw consent where applicable, or raise a privacy concern, please contact us: 

Email: enquiry@rnsworld.com 

Please provide sufficient information to help us identify your enquiry and process your request. 

For certain requests, we may need to verify your identity before taking action. 

We will handle privacy requests in accordance with applicable legal and regulatory requirements. 

 Third-Party Websites

Our website may contain links to third-party websites, including: 

• Country-specific websites  

• Manufacturer websites  

• Certification organizations  

• Industry associations  

• Social media platforms  

• Other external websites  

Once you leave our website, the privacy practices of the relevant third-party website will apply. 

We encourage you to review the privacy policy of any third-party website you visit. 

Rise & Shine Group is not responsible for the privacy practices, content or security of third-party websites. 

 Social Media

Our website may provide links to or integrations with social media platforms. 

Your interactions with those platforms may be governed by the privacy policies and terms of the respective platform providers. 

We recommend reviewing the privacy policies of those platforms before submitting personal information through them. 

 Business Enquiries and Marketing Communications

When you submit an enquiry, request a quotation, request a consultation or otherwise contact us, we may use the information you provide to respond to your request and communicate with you regarding relevant services, projects or business matters. 

Where required by applicable law, we will obtain appropriate consent before sending direct marketing communications. 

You may request that we stop sending marketing communications to you at any time, subject to applicable legal and contractual requirements. 

 Careers and Recruitment

If you submit your CV, resume or other employment-related information through our website, we may use that information to: 

• Evaluate your application  

• Contact you regarding employment opportunities  

• Assess your qualifications and experience  

• Conduct recruitment-related communications  

• Maintain recruitment records  

• Meet applicable legal or regulatory requirements  

Recruitment information will be handled in accordance with applicable privacy requirements and our recruitment processes. 

 Children and Minors

Our website and services are primarily intended for businesses, professionals, contractors, consultants, project owners and other commercial users. 

We do not knowingly seek to collect personal information from children through our website. 

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action. 

 Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable requirements. 

Where notification is required by applicable law, we will notify the relevant individuals, authorities or other parties as required. 

 Accuracy of Information

We aim to keep personal information accurate, complete and appropriate for the purposes for which it is used. 

If you believe that information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected, subject to applicable legal requirements. 

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to: 

• Our services  

• Our website  

• Our technology  

• Our business operations  

• Applicable privacy requirements  

• The way we collect or process information  

When we make material changes, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy. 

We encourage you to review this page periodically. 

 Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way Rise & Shine Group handles personal information, please contact us. 

Rise & Shine Group of Companies 

Email: enquiry@rnsworld.com 

Website: https://riseandshinegroup.com/ 

Countries of Operation: 

• United Arab Emirates  

• Qatar  

• Saudi Arabia  

• Oman  

• India  

• Canada  

You may also contact the relevant Rise & Shine Group country office where your enquiry, project or business relationship is managed.